We back our Wakit Grinders’ products 100% and know that you will be completely satisfied with your purchase; that’s why any purchase made via our website www.wakitgrinders.com is backed by our 30-Day Return Policy. If you are not happy with your purchase, simply call our Customer Care Department at 1-877-456-8544 or Email us at firstname.lastname@example.org from Monday to Friday 9:00 a.m. to 6:00 p.m. (Pacific Time) to request a return authorization; less shipping and handling, for any unopened packages returned within 30 days of your ship date. Please allow us 5-7 business days to process your refund.
To Request a Return Authorization
PLEASE NOTE: We do not accept returns of products that were not purchased on www.wakitgrinders.com. Wakit Grinders products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by Wakit Grinders.
Any returns sent without a Return Authorization number or postmarked after 15 days of receiving a Return Authorization number will be returned to you. Please use a shipping service that offers both insurance and tracking to ensure the safe delivery of your package, as we are not responsible for packages lost in transit.
Where Do I Ship My Return?
Shipping instructions will be emailed to you following your submission of a Return Authorization request.
We ask that you repack the product(s) in the original packaging and include all accessories, warranty cards, and manuals. Pack and seal your box securely, in the original shipping box if possible. For your protection, we recommend that you use a carrier who will provide insurance and a tracking number for your package to make sure that your package does not get lost in transit. Any shipping fees are the responsibility of the party returning the item and must be returned prepaid. We do not accept COD.
Once your package has been received, your return will be processed within 5-7 business days. If there is a refund due, a credit will be issued in the original payment method. You will be sent a confirmation to the email address listed on your order when this transaction is complete. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.